Terms of Use

Effective Date: February 15, 2026

Last Updated: February 15, 2026

1. Agreement to Terms

By accessing or using the Evertwelve website (www.evertwelve.com), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. About Evertwelve

Evertwelve LLC ("we," "us," or "our") operates www.evertwelve.com, offering thoughtfully designed recovery anniversary products including personalized candles, mugs, and notebooks. Our products are intended to celebrate recovery milestones and support all 12-step programs.

Contact Information:

Address: P.O. Box 15720, Lexington, MA 02420
Email: hello@evertwelve.com

3. Use of Our Website

Permitted Use

You may use our website for lawful purposes only, including:

Browsing our product catalog
Making purchases
Accessing information about our products and company

Prohibited Use

You may not:

Use the site in any way that violates any applicable federal, state, local, or international law
Impersonate or attempt to impersonate everTwelve, an everTwelve employee, another user, or any other person or entity
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
Use any robot, spider, or other automatic device to access the site for any purpose without our express written permission
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
Attempt to gain unauthorized access to any portion of the website or any systems or networks connected to the website

4. Product Information and Pricing

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, pricing, or other content on the site is accurate, complete, reliable, current, or error-free.

Personalization

Our products may be personalized with anniversary years (1-50). Personalized items are made to order and cannot be returned unless defective. Please review your personalization selections carefully before completing your purchase.

Pricing

All prices are in U.S. Dollars (USD)
We reserve the right to change prices at any time without notice
The price charged will be the price displayed at the time of order placement
Pricing errors: If a product's price is incorrectly listed, we may cancel your order and notify you, or contact you for instructions

5. Orders and Payment

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason, including but not limited to:

Product availability
Errors in product or pricing information
Credit card authorization issues
Suspected fraudulent activity

Payment

We accept major credit cards and other payment methods as displayed at checkout
Payment must be received before we process your order
You represent and warrant that you have the legal right to use any payment method you provide

Taxes

You are responsible for any applicable taxes. Sales tax will be added to orders as required by law.

6. Shipping and Delivery

Shipping Information

We ship to addresses within the United States
Shipping times and costs are provided at checkout
We are not responsible for delays caused by shipping carriers
Risk of loss and title pass to you upon delivery to the shipping carrier

International Orders

Currently, we only ship within the United States. International shipping may be available in the future.

7. Returns and Refunds

Return Policy

Please refer to our Shipping Policy for detailed information about returns, refunds, and exchanges.

General Guidelines:

Non-personalized items may be returned within 30 days
Personalized items cannot be returned unless defective or damaged
Items must be unused and in original condition
Proof of purchase is required

Defective or Damaged Products

If you receive a defective or damaged product, please contact us at hello@evertwelve.com within 7 days of receipt with photos of the issue. We will provide a replacement or full refund.

8. Intellectual Property Rights

Our Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Evertwelve LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

This includes:

The Evertwelve name and logo
Product designs and floral patterns
Product names (e.g., "Hug Mugs," "Milestone Candles," "Reflection Notebooks")
Website design and layout
Photography and product images
Written content and copy

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not:

Modify, copy, distribute, transmit, display, reproduce, publish, or create derivative works from the website content
Use the website content for any commercial purpose
Remove any copyright or proprietary notices

Trademarks

"Evertwelve" and all related names, logos, product and service names, designs, and slogans are trademarks of Evertwelve LLC. You may not use these marks without our prior written permission.

9. User-Generated Content

Product Reviews and Testimonials

We may allow users to post reviews, comments, or other content. By submitting content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout the world in any media.

You represent and warrant that:

You own or have the necessary rights to the content you submit
Your content does not violate any third-party rights
Your content is not illegal, obscene, threatening, defamatory, invasive of privacy, or otherwise objectionable

We reserve the right to remove or refuse to post any user content for any reason.

10. Privacy

Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand our practices.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Evertwelve. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

12. Disclaimers and Limitation of Liability

Disclaimers

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

The website will be uninterrupted, secure, or error-free
Defects will be corrected
The website or servers are free of viruses or harmful components
Results from using the website will meet your requirements

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EVERTWELVE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of or inability to access or use the website
Any conduct or content of any third party on the website
Any content obtained from the website
Unauthorized access, use, or alteration of your transmissions or content

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Maximum Liability

In no event shall our total liability to you for all damages exceed the amount you paid to us in the six (6) months prior to the event giving rise to the liability.

13. Indemnification

You agree to defend, indemnify, and hold harmless Evertwelve LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms of Use
Your use of the website
Your violation of any rights of another party

14. Recovery Community Respect

Our Commitment

Evertwelve supports all 12-step programs and recovery communities. Our products are designed to honor the principles of recovery without affiliation to any specific organization.

Use of Products

While our products reference spiritual principles common to 12-step programs, they are not endorsed by or affiliated with Alcoholics Anonymous, Narcotics Anonymous, or any other specific 12-step organization. References to the Twelve Steps are used in a general, educational context to honor the spiritual framework of recovery.

15. Product Use and Safety

Candles

Never leave a burning candle unattended
Keep away from children and pets
Burn on a heat-resistant surface
Trim wick to 1/4" before each use
Discontinue use when 1/2" of wax remains
Do not burn for more than 4 hours at a time

Mugs

Microwave and dishwasher safe
May become hot when used with hot liquids
Handle with care to prevent breakage

Notebooks

Paper products - keep away from moisture and fire
Not intended for children under 3 years old

16. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. We will notify users of any material changes by:

Posting the new Terms of Use on this page
Updating the "Last Updated" date at the top of this page
Sending an email to registered users (if applicable)

Your continued use of the website after any changes constitutes your acceptance of the new Terms of Use.

17. Modifications to the Website

We reserve the right to modify or discontinue, temporarily or permanently, the website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the website.

18. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms of Use or the website shall be brought exclusively in the federal or state courts located in Middlesex County, Massachusetts, and you consent to the personal jurisdiction of such courts.

19. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at hello@evertwelve.com. We'll try to resolve the dispute informally by contacting you via email.

Arbitration

If we can't resolve the dispute informally, you and everTwelve agree to resolve any claims relating to these Terms of Use or the website through final and binding arbitration, except that you may assert claims in small claims court if your claims qualify.

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules and procedures. The arbitrator's decision will be final and binding.

Class Action Waiver

You and Evertwelve agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

20. Severability

If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

21. Waiver

Our failure to enforce any right or provision of these Terms of Use will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of everTwelve.

22. Entire Agreement

These Terms of Use, our Privacy Policy, and our Shipping Policy constitute the entire agreement between you and Evertwelve regarding your use of the website and supersede all prior and contemporaneous written or oral agreements.

23. Assignment

You may not assign or transfer these Terms of Use, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms of Use, in whole or in part, without restriction.

24. Headings

The headings in these Terms of Use are for convenience only and have no legal or contractual effect.

25. Contact Us

If you have any questions about these Terms of Use, please contact us:

Evertwelve LLC P.O. Box 15720 Lexington, MA 02420 Email: hello@evertwelve.com

26. Acknowledgment

BY USING THIS WEBSITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.

Last Updated: 2/16/26 Effective Date: 2/16/26